Privacy policy

Data protection information about our data processing in accordance with Article 13 and Article 21 of the General Data Protection Regulation (DS-GVO)

We take data protection seriously and hereby inform you how we process your data and which claims and rights you are entitled to according to the data protection regulations.

 

I. GENERAL DATA PROTECTION

§ 1 Information on the collection of personal data

(1) In the following, we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior.

(2) Person responsible pursuant to. Art. 4 para. 7 EU General Data Protection Regulation (DS-GVO) is Die Fröhlich & Dörken GmbH, Stefansbecke 44, 45549 Sprockhövel, telephone: 02339 123-45, info@fud.de (see our imprint).

(3) Data protection officer required by law:
We have appointed an external data protection officer for our company.
This is AGAD Service GmbH, Waldring 43-47, 44789 Bochum, Germany, telephone: 0234 282 533-20.
You can reach our data protection coordinator at datenschutz@fud.de or at the postal address Fröhlich & Dörken GmbH, Stefansbecke 44, 45549 Sprockhövel, with the addition of "the data protection officer".

(4) When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, your name if applicable) will be stored by us in order to answer your questions. The provision of further information is voluntary and merely facilitates our contacting you in order to answer your inquiry. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.

(5) If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. In doing so, we will also state the defined criteria for the storage period.

§ 2 Your rights

(1) You have the following rights against us regarding the personal data concerning you:

• -Right to information,
• -right to rectification or cancellation,
• -Right to restriction of processing,
• -Right to object to processing,
• -Right to data portability.

(2) You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

 

§ 3 Collection of personal data when visiting our website

(1) In the case of mere informational use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO):

• -IP address
• -Date and time of the request
• -Time zone difference from Greenwich Mean Time (GMT)
• -Content of the request (concrete page)
• -Access status/HTTP status code
• -data volume transferred in each case
• -Website from which the request comes
• -Browser
• -Operating system and its interface
• -Language and version of the browser software.

(2) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive associated with the browser you are using and through which the body that sets the cookie (here by us), certain information flows. Cookies cannot execute programs or transfer viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.

(3) Use of cookies:

a) This website uses the following types of cookies, the scope and functionality of which are explained below:

1. -Transient cookies (for this b)
2. -Persistent cookies (in addition c).

b)Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

c) Persistent cookies are deleted automatically after a specified period of time, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

d) You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all functions of this website.

(4) Use of Cookiebot (hb)
We use the consent management tool Cookiebot by Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark; "Cookiebot") on our website.
The tool allows you to give consent to data processing via the website, in particular the setting of cookies, as well as to exercise your right to withdraw consent you have already given. Data processing serves the purpose of obtaining and documenting required consents to data processing and thus complying with legal obligations.
Cookies may be used for this purpose. Among other things, the following information may be collected and transmitted to Cookiebot: anonymized IP address, date and time of consent, URL from which the consent was sent, anonymous, random, encrypted key, consent status. This data is not shared with any other third parties.
Data processing is carried out to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c DSGVO.
You can find more information about data protection at Cookiebot at: https://www.cookiebot.com/de/privacy-policy/

§ 4 SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as a site operator an SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

§ 5 Further functions and offers of our website

(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. For this purpose, you usually have to provide further personal data, which we use to provide the respective service and for which the aforementioned data processing principles apply.

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.

(3) Furthermore, we may pass on your personal data to third parties if we offer participation in promotions, competitions, conclusion of contracts or similar services together with partners. You will receive more information about this when you provide your personal data or below in the description of the offer.

(4) If our service providers or partners are located in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the description of the offer.

§ 6 Additional information for (new) customers

(1) Purposes and legal basis on which we process your data

We process personal data in accordance with the provisions of the General Data Protection Regulation (DSGVO), the Federal Data Protection Act (BDSG) and other applicable data protection regulations. Which data is processed in detail and how it is used depends on the respective agreed service. 

 

(1.1) Purposes For the fulfillment of a contract or pre-contractual measures. (Art. 6 para. 1 b DSGVO)

The processing of personal data is carried out for the execution of our contracts with you and the execution of your orders, as well as for the implementation of measures and activities in the context of pre-contractual relations. In particular, the processing thus serves the preparation of invoices in accordance with your orders and includes the services, measures and activities necessary for this.

 

(1.2) purposes In the context of a legitimate interest of us or third parties. (Art. 6 para. 1 f DSGVO)

Beyond the actual performance of the contract or preliminary contract, we may process your data if it is necessary to protect legitimate interests of us or third parties, in particular for purposes:

• advertising or market and opinion research, insofar as you have not objected to the use of your data;
• obtaining information and exchanging data with credit agencies, insofar as this is covered by our legitimate interest
• the enrichment of our data, including through the use or research of publicly available data;
• the restricted storage of data if deletion is not possible or only possible with disproportionate effort due to the special type of storage

(1.3) Purposes within the scope of your consent (Art. 6 para. 1 a DSGVO)

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The only mandatory information for sending the newsletter is your e-mail address. We store your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a DS-GVO. You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in each newsletter email or by sending a message to the contact details provided above under Person responsible.

(1.4) Purposes for the fulfillment of legal requirements (Art. 6 para. 1 c DSGVO) or in the public interest (Art. 6 para. 1 e DSGVO)

We are subject to a variety of legal requirements (e.g., commercial and tax laws), as well as regulatory or other official requirements. The purposes of processing may include identity and age verification, fraud and money laundering prevention, the prevention, combating and investigation of terrorist financing and asset-threatening crimes, comparisons with European and international anti-terrorist lists, the fulfillment of control and reporting obligations under tax law, and the archiving of data for data protection and data security purposes as well as audits by tax and other authorities. In addition, the disclosure of personal data may become necessary in the context of official/court measures for the purposes of gathering evidence, criminal prosecution or enforcement of civil claims.

(2) categories of data processed by us, insofar as we do not receive data directly from you, and their origin

Insofar as this is necessary for the provision of our services, we process personal data permissibly obtained from other companies or other third parties (e.g. credit agencies). In addition, we process personal data that we have permissibly taken, received or acquired from publicly accessible sources (such as telephone directories, trade and association registers, etc.) and are permitted to process.

(3) Recipients or categories of recipients of your data
Within our company, those internal departments or organizational units receive your data that require it to fulfill our contractual and legal obligations or in the context of processing and implementing our legitimate interests. Your data will only be passed on to external bodies if

• in connection with the execution of the contract;
• for purposes of compliance with legal requirements, 
• on the basis of our legitimate interest or the legitimate interest of the third party for the purposes stated in section 1.2 (e.g. to authorities, credit agencies, debt collection, lawyers, courts, appraisers, affiliated companies and committees and supervisory bodies);
• if you have given us consent to transfer the data to third parties.

We will not pass on your data to third parties beyond this. 

(4) Duration of the storage of your data

We process and store your data for the duration of our business relationship. This also includes the initiation of a contract (pre-contractual legal relationship) and the processing of a contract. In addition, we store data that must be kept due to commercial and tax regulations for 10 years. Other data, for which no tax retention periods come into consideration, are kept until the expiry of the regular statute of limitations (§§195, 199 BGB), but under certain circumstances periods of up to 30 years may be applicable.
If the data is no longer required for the fulfillment of contractual or legal obligations and rights, it is regularly deleted, unless its - temporary - further processing is required for the fulfillment of the purposes listed under section 1.2 due to an overriding legitimate interest.

(5) Processing of your data in a third country or by an international organization

A transfer of data to countries outside the European Union (EU) or the European Economic Area (EEA) (so-called third countries) takes place if it is necessary for the execution of an order/contract from you, if it is required by law (e.g. tax reporting obligations), if it is in the legitimate interest of us or a third party or if you have given us your consent.
In this context, the processing of your data in a third country may also take place in connection with the involvement of service providers as part of commissioned processing. If there is no EU Commission decision on an adequate level of data protection for the country in question, we will ensure that your rights and freedoms are adequately protected and guaranteed in accordance with EU data protection requirements by means of appropriate contracts.

(6) Credit agencies

Our company regularly checks the creditworthiness of our customers if there is a legitimate interest, e.g. if our company could be affected by a financial default risk. For this purpose, we cooperate with Creditreform Hagen Berkey & Riegel KG, Riemerschmidstr. 1-3, 58093 Hagen, from which we receive the data required for this purpose. For this purpose, we transmit your personal data from this contractual relationship and the information necessary for obtaining the credit rating there. The legal basis for the data transfer is Art 6 I 1 f), Art 6 I b) DS-GVO. The information pursuant to Art. 14 of the DS-GVO on the data processing carried out by this credit agency can be found at https://www.creditreform.de/hagen/datenschutz view.

§ 7 Handling of applicant data

(1) We offer you the opportunity to apply to us (e.g. by e-mail, post or via online application form). In the following, we inform you about the scope, purpose and use of your personal data collected during the application process. personal data. We assure you that the collection, processing and use of your data will be carried out in accordance with applicable data protection law and all other statutory provisions and that your data will be treated in strict confidence.

(2) Scope and purpose of data collection

If you send us an application, we will process your associated personal data (e.g. contact and communication data, application documents, notes taken during interviews, etc.) insofar as this is necessary to decide on the establishment of an employment relationship. The legal basis for this is § 26 BDSG-neu under German law (initiation of an employment relationship), Art. 6 para. 1 lit. b DSGVO (general contract initiation) and - if you have given your consent - Art. 6 para. 1 lit. a DSGVO. The consent can be revoked at any time. Your personal data will only be passed on within our company to persons who are involved in processing your application.

(3) If the application is successful, the data submitted by you will be stored in our data processing systems on the basis of Section 26 BDSG-neu and Article 6 (1) lit. b DSGVO for the purpose of implementing the employment relationship.

(4) Retention period of the data

If we are unable to make you a job offer, if you reject a job offer, or if you withdraw your application, we reserve the right to retain the data you have provided on the basis of our legitimate interests (Art. 6 Para. 1 lit. f DSGVO) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. This storage serves in particular as evidence in the event of a legal dispute. If it is apparent that the data will be required after the 6-month period has expired (e.g. due to an impending or pending legal dispute), it will not be deleted until the purpose for continued storage no longer applies.

(5) A longer storage can also take place if you have given a corresponding consent (Art. 6 para. 1 lit. a DSGVO) or if legal storage obligations oppose the deletion.

II. SPECIAL USE OFFERS

§ 9 Use of our webshop

(1) If you want to order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need for the processing of your order. Mandatory data required for the processing of contracts are marked separately, other information is voluntary. We process the data you provide to process your order. For this purpose, we may pass on your payment data to our house bank. The legal basis for this is Art. 6 para. 1 p. 1 lit. b DS-GVO.

(2) We may also process the data you provide to inform you about other interesting products from our portfolio or to send you e-mails with technical information.

(3) We are obliged by commercial and tax law to store your address, payment and order data for a period of ten years. However, we will restrict processing after [two years], i.e. your data will only be used to comply with legal obligations.

(4) To prevent unauthorized access by third parties to your personal data, especially financial data, the ordering process is encrypted using TLS technology.

III. ANALYSIS ADVERTISING TRACKING COMMUNICATION

 

§ 10 Use of Matomo (hb)
We use the analysis tool Matomo by InnoCraft Ltd (150 Willis St, 6011 Wellington, New Zealand; "Matomo") on our website.
The data processing serves the purpose of analyzing this website and its visitors. Cookies may be used for this purpose, which enable the recognition of the Internet browser. In the process, the following information may be collected, among others: IP address, information about the browser you are using and about the device (device) you are using, files you have clicked on or downloaded, clicks on links to third-party websites, referrer URL (website from which you accessed our website), URL of our website, number of visits, time of your first visit, date and time of visit, time zone, location data. From this data, usage profiles can be created under a pseudonym. The data collected using Matomo technologies will not be used to personally identify the visitor to this website without the separately granted consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym.
In this context, your data will be transferred to a third country outside the European Union for which an adequacy decision of the EU Commission is available.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.

 

§ 11 Use of SalesViewer (hb)
We use the "SalesViewer" web analytics service of SalesViewer® GmbH (Bongardstraße 29, 44787 Bochum; "SalesViewer") on our website as part of an order processing.
The data collection and data processing serve the purpose of optimizing this website as well as for marketing and advertising purposes. For this purpose, SalesViewer Technology will use a javascript-based tracking code to collect and use company-related information, these are among others: Company name, origin and industry of the visiting company, keyword, visitor behavior (e.g. click path, date and time of the page view and its duration). The so-called hashing function is used, so that the data cannot be traced back. The data collected in this way can be used to create usage profiles using pseudonyms. However, personal identification of users is not possible as a result. SalesViewer does not use cookies. Your data will not be passed on to other third parties.
The processing of your personal data is based on Art. 6 (1) lit. f DSGVO from our overriding legitimate interest to identify our customers and target them with interest-based advertising. You have the right to object at any time, on grounds relating to your particular situation, to such processing of personal data concerning you. To prevent the collection and storage of data by SalesViewer across devices, you can set an opt-out cookie under https://www.salesviewer.com/de/opt-out set an opt-out cookie. Opt-out cookies prevent future collection of your data when visiting this website. You must opt-out on all systems and devices used for this to be fully effective. If you delete the opt-out cookie, requests will be sent to SalesViewer again.
You can find more information about terms of use and privacy at https://www.salesviewer.com/de/datenschutzerklaerung

§ 12 Use of Google AdSense (hb)
We use the AdSense function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. The data processing serves the purpose of renting advertising space on the website and targeting visitors to the website with interest-related advertising on these. By means of this function, personalized, interest-related advertising ads from the Google Display Network are displayed to visitors of the Provider's website. In doing so, Google uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. For the USA, there is no adequacy decision of the EU Commission. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, viewable at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adscontrollerterms/. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
The use of cookies or similar technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.
You can find more information and Google's privacy policy at: https://www.google.com/policies/technologies/ads/ and https://www.google.de/policies/privacy/

§ 13 Use of the remarketing or "similar target groups" function of Google Inc. (hb)
We use the remarketing or "similar target groups" function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The application serves the purpose of analyzing visitor behavior and visitor interests. Google uses cookies to perform the analysis of website usage, which forms the basis for the creation of interest-based advertisements. The cookies are used to record visits to the website and anonymized data on website usage. No personal data of the website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that are highly likely to take into account previously accessed product and information areas.
Your data may be transmitted to servers of Google LLC in the USA. There is no adequacy decision of the EU Commission for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, viewable at: https://policies.google.com/privacy/frameworks.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.
You can find more information about Google Remarketing and the associated privacy policy at: https://www.google.com/privacy/ads/

§ 14 Use of the live chat system tawk.to (hb)
We use the live chat system of tawk.to inc (187 East Warm Springs Rd, SB298, Las Vegas, NV 89119, USA, "tawk.to") on our website.
The data processing serves the purpose of communication between you and us as the provider. In the process, anonymized data is processed for the operation of the system as well as for web analysis purposes. User profiles can be created from this data under a pseudonym, whereby cookies can be used. The cookies enable the recognition of the internet browser.
The collected data will not be used to personally identify the visitor to this website without the separately granted consent of the person concerned.
Your data may be transferred to the USA. For the USA, there is no adequacy decision of the EU Commission.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.

IV. Plug-ins and miscellaneous

§ 15 Use of GoogleMaps (hb)
We use the function for embedding GoogleMaps maps of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland, "Google") on our website.
The function enables the visual display of geographical information and interactive maps. In doing so, Google also collects, processes and uses data of the visitors of the websites when calling up the pages in which GoogleMaps maps are integrated.
Your data may also be transmitted to the USA. There is no adequacy decision of the EU Commission for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, viewable at: https://policies.google.com/privacy/frameworks.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.
For more information on the collection and use of data by Google, please refer to Google's privacy policy at. https://www.google.com/privacypolicy.html. There you also have the option in the Privacy Center to change your settings so that you can manage and protect your data processed by Google.

§ 16 Use of Google Fonts (hb)
We use Google Fonts from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The data processing serves the purpose of the uniform display of fonts on our website. In order to load the fonts, a connection to Google servers is established when the page is called up. Cookies may be used for this purpose. Among other things, your IP address and information about the browser you are using will be processed and transmitted to Google. This data is not linked to your Google account.
Your data may be transmitted to the USA. There is no adequacy decision of the EU Commission for the USA. The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, viewable at: https://policies.google.com/privacy/frameworks.
The use of cookies or comparable technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until the revocation.
You can find more detailed information on data processing and data protection underhttps://www.google.de/intl/de/policies/ as well as under https://developers.google.com/fonts/faq.

 

last update: 10.01.2022 (hb)

PF/WS/DS/04F0204